
audiobook
by W. B. (Wesley Briggs) Phillips
BY - W. B. PHILLIPS
NEW YORK DODD, MEAD & COMPANY 1901
INTRODUCTION.
General Principles.
The Management.
The System.
Advertising.
The Buying Organization.
Receiving Goods.
Taking Care of Stock.
This volume offers a clear, insider’s look at the rise and inner workings of the modern department store. Drawing on years of hands‑on experience, the author explains how these sprawling emporiums moved from modest beginnings to dominate retail, emphasizing the cash‑and‑one‑price system, transparent labeling, and the relentless drive to secure the best goods at the lowest cost. Readers will discover how thoughtful layout—wide aisles, elevators, comfortable lounges—and a focus on swift, courteous service create a shopping environment that feels both efficient and inviting.
Beyond the shop floor, the book delves into the organizational backbone that sustains such enterprises. It details the roles of capital investors, the development of disciplined policies, and the coordination of specialized departments that keep the operation running smoothly. By examining the balance between managerial vision and the practical use of staff talent, the work reveals why well‑run department stores have become economic powerhouses and enduring fixtures in everyday life.
Language
en
Duration
~1 hours (114K characters)
Publisher of text edition
Project Gutenberg
Credits
Produced by Charlene Taylor, Barbara Kosker and the Online Distributed Proofreading Team at http://www.pgdp.net (This file was produced from images generously made available by The Internet Archive/Canadian Libraries)
Release date
2010-01-25
Rights
Public domain in the USA.
Subjects

Best known today for How Department Stores Are Carried On, this early 20th-century writer offered a practical, close-up look at the fast-changing world of modern retail. His work has lasted because it captures how big stores actually ran, from the inside.
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